SHIPPING TIMES AND COSTS

TARRIF TERMS: 

DOMESTIC RATES ARE BASED ON 3 DAY SERVICE/ INTERNATIONAL RATES ARE BASED ON 5-7 DAY SERVICE. RATES BASED ON DOOR TO DOOR SERVICE, RESIDENTIAL SURCHARGES INCLUDED. RATES DO NOT INCLUDE INSIDE DELIVERY. EACH ADDITIONAL RATE BASED ON SHIPPING TO AND FROM THE SAME ADDRESS. 

PLEASE NOTE THAT IF THE ITEM IS STORED OUTSIDE OUR U.S. DISTRIBUTION CENTER, THE ORDER PROCESSING BEGINS ONE BUSINESS DAY AFTER THE ORDER IS PLACED DUE TO THE TIME DIFFERENCE BETWEEN NORTH AMERICA AND EUROPE, WHERE MOST OF OUR PRODUCTS ARE SHIPPED FROM.

YOUR ORDER IS THEN SHIPPED FROM OUR AMERICAN WAREHOUSE. ON AVERAGE, THIS TAKES 3-5 BUSINESS DAYS. ONCE YOUR ORDER IS DISPATCHED TO YOUR ADDRESS FROM OUR US DISTRIBUTION CENTER, YOU WILL RECEIVE A SHIPMENT CONFIRMATION EMAIL WITH A UPS TRACKING NUMBER. PLEASE VISIT ORDERS IN MY ACCOUNT TO CHECK THE MOST UP-TO-DATE STATUS OF YOUR ORDER.

SOME LOCATIONS IN ALASKA AND HAWAII MAY REQUIRE ADDITIONAL DAYS FOR DELIVERY.

UPS AND DHL ARE OUR COURIERS FOR ALL SHIPMENTS. 

FOR SECURITY REASONS, JENNY WALKER ONLINE PURCHASES WILL REQUIRE A SIGNATURE UPON DELIVERY.

BASSINET

DOMESTIC                   AVERAGE DELIVERY TIME:           3-5 BUSINESS DAYS          $85.00          SINGLE ITEM

DOMESTIC                   AVERAGE DELIVERY TIME:           3-5 BUSINESS DAYS          $55.00          ADDITIONAL ITEM

INTERNATIONAL          AVERAGE DELIVERY TIME:           5-7 BUSINESS DAYS          $420.00        SINGLE ITEM

INTERNATIONAL          AVERAGE DELIVERY TIME:           5-7 BUSINESS DAYS          $390.00        ADDITIONAL ITEM

CHANGING PAD

DOMESTIC                   AVERAGE DELIVERY TIME:           3-5 BUSINESS DAYS          $65.00          SINGLE ITEM

DOMESTIC                   AVERAGE DELIVERY TIME:           3-5 BUSINESS DAYS          $35.00          ADDITIONAL ITEM

INTERNATIONAL          AVERAGE DELIVERY TIME:           5-7 BUSINESS DAYS          $280.00        SINGLE ITEM

INTERNATIONAL          AVERAGE DELIVERY TIME:           5-7 BUSINESS DAYS          $250.00        ADDITIONAL ITEM

STAND (BASSINET & CHANGING PAD)

DOMESTIC                   AVERAGE DELIVERY TIME:           3-5 BUSINESS DAYS          $85.00          SINGLE ITEM

DOMESTIC                   AVERAGE DELIVERY TIME:           3-5 BUSINESS DAYS          $55.00          ADDITIONAL ITEM

INTERNATIONAL          AVERAGE DELIVERY TIME:           5-7 BUSINESS DAYS          $420.00        SINGLE ITEM

INTERNATIONAL          AVERAGE DELIVERY TIME:           5-7 BUSINESS DAYS          $390.00        ADDITIONAL ITEM

CRIB

DOMESTIC                   AVERAGE DELIVERY TIME:           3-5 BUSINESS DAYS          $260.00          SINGLE ITEM

DOMESTIC                   AVERAGE DELIVERY TIME:           3-5 BUSINESS DAYS          $230.00          ADDITIONAL ITEM

INTERNATIONAL          AVERAGE DELIVERY TIME:           5-7 BUSINESS DAYS          $750.00        SINGLE ITEM

INTERNATIONAL          AVERAGE DELIVERY TIME:           5-7 BUSINESS DAYS          $720.00        ADDITIONAL ITEM

CRIB MATTRESS

DOMESTIC                   AVERAGE DELIVERY TIME:           3-5 BUSINESS DAYS          $85.00          SINGLE ITEM

DOMESTIC                   AVERAGE DELIVERY TIME:           3-5 BUSINESS DAYS          $55.00          ADDITIONAL ITEM

INTERNATIONAL          AVERAGE DELIVERY TIME:           5-7 BUSINESS DAYS          $345.00        SINGLE ITEM

INTERNATIONAL          AVERAGE DELIVERY TIME:           5-7 BUSINESS DAYS          $315.00        ADDITIONAL ITEM

BEDDING

DOMESTIC                   AVERAGE DELIVERY TIME:           3-5 BUSINESS DAYS          $50.00          SINGLE ITEM

DOMESTIC                   AVERAGE DELIVERY TIME:           3-5 BUSINESS DAYS          $20.00          ADDITIONAL ITEM

INTERNATIONAL          AVERAGE DELIVERY TIME:           5-7 BUSINESS DAYS          $220.00        SINGLE ITEM

INTERNATIONAL          AVERAGE DELIVERY TIME:           5-7 BUSINESS DAYS          $190.00        ADDITIONAL ITEM


UPON DELIVERY, PLEASE MAKE SURE THAT THE NUMBER OF BOXES DELIVERED ARE AS STATED ON THE DELIVERY CONFIRMATION DOCUMENT, AND THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY. ANY DAMAGE TO THE PACKAGING AND/OR THE PRODUCT OR ANY DISCREPANCY BETWEEN THE NUMBER OF BOXES DELIVERED, SHOULD BE IMMEDIATELY NOTIFIED BY INDICATING IN WRITING ON THE COURIER’S DELIVERY DOCUMENTS.

OUR WAREHOUSE IS CLOSED FOR THESE HOLIDAYS. PLEASE PLAN ACCORDINGLY AS ORDERS WILL NOT BE SHIPPED OUT ON THESE DATES. ALL ORDERS ARE PROCESSED AUTOMATICALLY AND WE ARE UNABLE TO EXPEDITE OR DELAY SHIPPING TIMES: CHRISTMAS DAY/ NEW YEARS DAY

 

SHIPPING RESTRICTIONS

AT THIS TIME WE ARE UNABLE TO SHIP ORDERS TO GENERAL DELIVERY, P.O. BOXES, APO, FPO, U.S TERRITORIES. ORDERS MADE TO ANY OF THESE ADDRESSES WILL BE CANCELLED. 

 

PICK UP IN BOUTIQUE

JENNY WALKER OFFERS YOU THE POSSIBILITY TO PICK UP FOR FREE IN A BOUTIQUE THE ITEMS YOU ORDERED ONLINE. 

DURING THE CHECKOUT PROCESS SELECT "PICK UP IN BOUTIQUE" AND CHOOSE WHICH BOUTIQUE YOU WOULD LIKE TO HAVE YOUR ORDER DELIVERED TO. YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER IS READY TO BE PICKED UP AT THE BOUTIQUE.

IN ORDER TO PICK UP YOUR ORDER, YOU WILL NEED TO BRING WITH YOU:

  • A VALID ID 
  • THE SHIPPING CONFIRMATION EMAIL (PRINTED OR ON A MOBILE DEVICE).

PLEASE NOTE THAT IT IS NOT POSSIBLE TO PICK UP THE PARCEL ON SOMEONE'S BEHALF UNLESS COORDINATED IN ADVANCE BY SENDING AN EMAIL TO CONTACT US.
IF THE ITEM IS NOT PICKED UP WITHIN 15 DAYS OF DELIVERY TO THE BOUTIQUE, THE ORDER WILL BE RETURNED TO OUR WAREHOUSE AND WE WILL ISSUE A REFUND UNLESS OTHERWISE NOTIFIED.

AT THE MOMENT THE SERVICE IS AVAILABLE IN THE FOLLOWING BOUTIQUES: 

  • JENNY WALKER - WAREHOUSE
  • 8221 CHANCELLOR ROW
  • DALLAS, TX 75247